Cookie Policy

1.1 Cookies are small text files or similar technologies that are stored on a User’s browser, mobile device or other electronic device when the User accesses or interacts with the Platform. Cookies enable the Platform to recognise the User’s device, maintain secure sessions, remember preferences, enhance functionality, improve performance and facilitate the efficient delivery of the services available through the Platform.

1.2 Thea IT uses both first-party Cookies, which are placed directly by the Platform, and third-party Cookies, which are deployed by authorised third-party service providers integrated with the Platform. These Cookies may support functions including user authentication, session management, service request and project management functions, payment processing, security monitoring, analytics, user preferences, performance measurement, customer support, communication services and other operational requirements necessary for the functioning of the Platform.

1.3 Cookies generally do not directly identify a User. However, where information collected through Cookies is capable of identifying a User, or is combined with other information that identifies or can reasonably identify a User, such information shall be processed in accordance with the Privacy Policy and applicable laws.

2.1 Strictly Necessary Cookies: These Cookies are essential for the operation, security and core functionality of the Platform. They enable Users to access secure areas of the Platform, authenticate their identity, maintain active sessions, support service-related interactions and project communications, process payments, prevent fraudulent activities and ensure the proper functioning of the Platform. These Cookies cannot ordinarily be disabled without affecting the availability or functionality of certain features of the Platform.

2.2 Performance and Analytics Cookies: These Cookies collect information regarding how Users interact with the Platform, including usage patterns, navigation behaviour, page performance, session duration, system errors and other analytical information. Such information is generally aggregated and used to monitor Platform performance, identify technical issues and improve the overall efficiency, functionality and user experience of the Platform.

2.3 Functional Cookies: These Cookies enable the Platform to remember User preferences and selected settings, such as language preferences, login information, location preferences and other customised features, thereby enhancing convenience and providing a more personalised user experience.

2.4 Advertising and Marketing Cookies: Where applicable, these Cookies may be used to measure the effectiveness of promotional campaigns, deliver relevant advertisements, analyse marketing performance and provide Users with content or promotional communications that may be relevant to their interests. Such Cookies may be placed by Thea IT or authorised third-party service providers.

2.5 Third-Party Cookies: Certain Cookies may be placed by authorised third-party service providers whose technologies are integrated with the Platform, including payment service providers, analytics providers, communication service providers, authentication providers, cloud service providers and other technology partners. The use of such Cookies shall be governed by the privacy and cookie practices of the respective third parties.

3.1 Thea IT uses Cookies to facilitate the secure and efficient operation of the Platform, improve user experience and support the delivery of the services available through the Platform.

3.2 Depending on their purpose, Cookies may be used to:

1. authenticate Users and maintain secure login sessions;
2. facilitate service-related interactions, project communications, payment transactions and other Platform functionalities;
3. remember User preferences and personalised settings;
4. monitor Platform performance, detect technical issues and improve system functionality;
5. analyse User interactions and usage patterns to enhance the Platform and its services;
6. prevent fraud, unauthorised access and other security risks;
7. measure the effectiveness of promotional campaigns and, where applicable, deliver relevant marketing content; and
8. comply with legal, regulatory and operational requirements.

3.3 Thea IT does not use Cookies for any purpose inconsistent with this Policy or the Privacy Policy, and any personal information collected through Cookies shall be processed in accordance with the Privacy Policy and applicable laws.

4.1 Users may manage, restrict, block or delete Cookies at any time through the cookie preference settings made available on the Platform (where applicable) or through the settings of their web browser or mobile device.

4.2 The disabling or restriction of certain Cookies, particularly Strictly Necessary Cookies, may affect the availability, functionality, security or performance of the Platform and may prevent Users from accessing certain features, availing the services, processing payments or using specific services.

4.3 The procedures for managing Cookies may differ depending on the browser, operating system or device used by the User. Users are encouraged to refer to the support documentation provided by the relevant browser or device manufacturer for further guidance on managing Cookie preferences.

4.4 Where the Platform integrates Cookies or similar technologies deployed by authorised third-party service providers, Users may also be able to manage certain tracking preferences directly through the privacy settings or policies of such third parties, subject to the functionalities made available by them.

5.1 Thea IT reserves the right to amend, modify or update this Cookie Policy at any time to reflect changes in applicable laws, regulatory requirements, technological developments, business practices or the operation of the Platform.

5.2 Any revised version of this Cookie Policy shall become effective upon its publication on the Platform or on such other effective date as may be specified therein. The Effective Date appearing at the beginning of this Policy shall indicate the date on which the latest revision became effective.

5.3 Users are encouraged to review this Cookie Policy periodically to remain informed about the manner in which Cookies and similar technologies are used on the Platform. Continued access to or use of the Platform following the publication of any revised Cookie Policy shall constitute the User’s acknowledgement of the updated Policy, subject to any applicable Cookie preferences or consent mechanisms made available by Thea IT.

6.1 The Platform may integrate products, services or technologies provided by authorised third-party service providers, including payment service providers, analytics providers, authentication providers, communication service providers, cloud hosting providers, advertising partners and other technology partners. Such integrations may deploy their own Cookies or similar tracking technologies in connection with the services they provide.

6.2 Thea IT does not own or control the Cookies placed by such third-party service providers. The collection, use and processing of information through such Cookies shall be governed by the respective privacy policies, cookie policies and terms of the relevant third parties.

6.3 Users are encouraged to review the privacy and cookie practices of such third-party service providers before using any third-party services or features accessible through the Platform. Thea IT shall not be responsible for the cookie practices, privacy practices or content of any third-party websites, applications or services.

7.1 If you have any questions, concerns or requests relating to this Cookie Policy or the use of Cookies and similar technologies on the Platform, you may contact Thea IT through the details provided below:

Name: Seethalakshmi K S

Designation: Office Coordinator

Email Address: seetha@theaitsolutions.net

Contact Number: +91 9048588118

Registered Office Address: DW 9020, Bharat Diamond Bourse, G Block Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra, India – 400 051

7.2 Thea IT shall endeavour to review and respond to queries or grievances relating to this Cookie Policy within the timelines prescribed under applicable law or, where no specific timeline is prescribed, within a reasonable period having regard to the nature of the request.